Our servers are setup to protect themselves if they understand a threat by blocking the IP. There are several things, which can trigger a block on your web server including:

1. Entering the wrong user-name or password several times within Five minutes when logging into the control panel, email, or a password protected area on the website.

2. Opening too many connections to the server at one previous point. For FTP, we suggest setting you FTP system to open not more than 2-3 connections at a time. For email, please set your email customer to test email no more often than 5-10 minutes apart. If multiple computers are checking email, please stagger the times they’re checking so they’re not all making an attempt to check email at the very same time.

3. Several disconnect and reconnects in a short period of time may lead to it.

4. More than 4 of the temporary blocks in a Twenty-four hour period.

5. We may in extreme situations manually block a selection of IP addresses we see attacking the server.

You can tell you are blocked if you cannot access your website, Cpanel, FTP, or email on a Cpanel server. On an LPCP or Plesk server, you’ll either not be able to access your website, LPCP, and FTP or you will not be able to access email (which runs on a new server). If you cannot access the website, try accessing the domain ( s ) using which won’t be blocked or access from another computer that isn’t on the same Internet connection.

You may also reset your cable or dsl modem to get a new IP assigned to you. To get your IP unblocked, please contact support@smartwebcanada.com and supply the IP to unblock which you can see by browsing http://whatismyip.com from the blocked computer. Please also supply the full results of a tracert to the server so we will be able to determine where the block is occurring. For cpanel servers, trace to your domain or server name. For LPCP or Plesk servers, trace to your domain or server name for issues connecting to your website, LPCP, or FTP. Trace to mail.yourdomain.com ( change to your domain ) for issues with accessing email since those servers utilize a separate email server. You can run a traceroute doing the following :

Windows Vista

1. Go to Start, in the search box type cmd
2. In the new box listed under Programs straight above the search bar it’ll highlight cmd, double click
3. At the prompt, type tracert yourdomain.com and hit enter. Note you’ll also hold the Windows key and Type R to bring up the run command and complete like XP Commands

Windows XP / 2000

1. Go to Start, Run…

2-Enter cmd and click OK.

3. At the prompt, type tracert yourdomainname and hit enter.

Windows ME / 98 / 98SE

1. Go to Start, Run…

2. Enter command and click OK.

3. At the prompt, type tracert yourdomainname and hit enter.


1. In your Applications, Utilities folder open the Network Use.

2. Click the Traceroute tab.

3. Enter the domain name, server name, or IP number.

You will instead open a terminal window from Applications, Utilities and type in traceroute -I domain.com ( change to your domain, server name, or IP number )